Privacy Policy – PKR Spain Data Protection Explained

1. Introduction

This Privacy Policy explains how PKR Spain collects, uses, stores and protects personal information when you visit or use the platform at pkrspain.app. It also explains the rights you have in relation to your personal data and how to contact us if you have questions or requests.

PKR Spain is an online gaming and sports entertainment platform built specifically for players in Pakistan. When you register an account, make a deposit in PKR, place a bet on cricket or PSL, or interact with any part of the platform, certain personal data is generated or provided by you. This policy tells you exactly what happens to that data.

By registering an account and using PKR Spain, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. This policy should be read alongside the PKR Spain Terms and Conditions, which govern your overall use of the platform.

2. Data We Collect

PKR Spain collects personal data in three broad ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third-party service providers such as payment processors and identity verification services.

We do not collect any special categories of sensitive personal data such as health information, religious beliefs or biometric data unless you voluntarily provide it as part of a responsible gaming support interaction.

3. How We Use Your Data

PKR Spain uses the personal data we collect for the following purposes:

• Account registration and management: To create and maintain your PKR Spain account, verify your identity, and keep your account details accurate and up to date.
• Processing transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards. Transaction data is used to confirm payments, resolve disputes and maintain accurate financial records.
• Platform delivery: To make the gaming and sports betting platform available to you, including loading games, calculating and crediting winnings, and applying bonuses to your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, money laundering, bonus abuse and other prohibited conduct as described in the Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, process complaints and communicate with you about your account.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour and to enforce deposit limits, session reminders or self-exclusions that you have set on your account.
• Platform improvement: To analyse how players use the platform so we can improve navigation, game selection, payment flows and the overall experience.
• Marketing communications: To send you promotional emails, bonus offers and platform news — but only where you have given your consent to receive these. You can withdraw consent at any time through your account settings.
• Legal compliance: To meet obligations under applicable laws including anti-money-laundering requirements, and to respond to lawful requests from authorities where required.

4. Legal Basis for Processing

PKR Spain processes your personal data on the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and PKR Spain when you register an account and use the platform — including identity verification, payment processing and account management.
• Legitimate interests: Processing carried out for fraud detection, platform security, abuse prevention and platform improvement, where these interests do not override your rights and freedoms.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering checks, transaction record-keeping and responding to lawful authority requests.
• Consent: Processing for marketing communications, non-essential cookies and certain profiling activities — only where you have provided clear, informed consent. You may withdraw consent at any time.

5. Sharing Your Data

PKR Spain shares personal data with third parties only where it is necessary to operate the platform, comply with legal obligations or protect the platform and its players. We do not share data for any other reason. The categories of third parties with whom data may be shared are:

• Payment service providers: JazzCash, Easypaisa, Raast, bank partners and card processing networks receive the financial data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist with verifying identity documents and confirming player details during the account verification process.
• Fraud and security services: Technology providers that help PKR Spain detect suspicious activity, prevent account takeovers and identify patterns associated with bonus abuse or money laundering.
• Platform technology providers: Hosting providers, game aggregators and software vendors who supply infrastructure or content that powers the platform. These parties process data only as directed by PKR Spain and are contractually required to maintain appropriate security standards.
• Legal and regulatory authorities: Where PKR Spain is required by applicable law or a lawful order to disclose personal data to government bodies, law enforcement agencies or courts, we will do so to the extent legally required and will notify you where permissible.

6. Payment Data and PKR Transactions

All financial transactions on PKR Spain are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a card, the relevant payment details you provide are transmitted securely to the payment provider responsible for processing that transaction.

PKR Spain does not store full card numbers, CVV codes or mobile banking PINs on its own servers. Payment credentials are handled directly by the payment processors using encrypted, secure channels. PKR Spain retains a record of transaction amounts, dates, methods and reference numbers for account management, dispute resolution and legal compliance purposes.

If a payment dispute arises, PKR Spain may need to share transaction records with the relevant payment provider or financial institution to resolve the matter. This sharing is limited strictly to what is necessary to resolve the specific dispute.

7. How Long We Keep Data

PKR Spain retains personal data for as long as necessary to fulfil the purposes described in this policy and to meet applicable legal retention requirements. The following general retention periods apply:

• Account data: Retained for the duration your account is active and for a defined period after account closure to allow dispute resolution and to meet legal obligations.
• Transaction records: Financial transaction records including PKR deposit and withdrawal history are retained for a minimum period as required by applicable anti-money-laundering regulations.
• Support communications: Live chat transcripts and email correspondence are retained for a reasonable period to allow us to reference previous interactions when resolving ongoing queries.
• Marketing data: Marketing preference records and consent logs are retained for as long as you hold an account, and for a period after account closure to demonstrate compliance with consent requirements.
• Usage and device data: Platform usage logs and device data collected for security and fraud prevention purposes are retained for a rolling period and then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your data, PKR Spain will action this request subject to any legal retention obligations that require us to keep specific records for a defined minimum period.

8. Security Measures

PKR Spain implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encryption of sensitive data at rest within our database infrastructure.
• Access controls ensuring that personal data is accessible only to staff and systems with a genuine operational need.
• Regular security assessments and monitoring of the platform infrastructure for vulnerabilities.
• Secure development practices applied to all platform code, including input validation and protection against common attack vectors.
• Incident response procedures to detect, contain and notify in the event of a data security incident.

9. Cookies and Tracking

PKR Spain uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is used. The types of cookies we use are:

• Essential cookies: Required for core platform functionality such as maintaining your login session, remembering your account preferences and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular and where users encounter issues. This data is used in aggregate to improve the platform and is not used to identify individual players outside of fraud prevention contexts.
• Preference cookies: Used to remember settings you have applied such as language preferences or display options so you do not need to re-apply them each visit.
• Marketing cookies: Used to track whether marketing campaigns have been effective and to avoid showing you the same promotional message repeatedly. These cookies are only placed where you have given consent.

You can manage cookie settings through your browser preferences. Most browsers allow you to view, block or delete cookies. Note that blocking essential cookies will prevent the platform from functioning correctly. For analytics and marketing cookies, you can withdraw consent through your account settings or browser controls at any time.

10. Your Rights

You have a number of rights in relation to the personal data PKR Spain holds about you. To exercise any of these rights, contact our support team with your account details and a description of your request. We aim to respond within 30 days.

11. Children's Privacy

PKR Spain is strictly an adults-only platform. The minimum age to register an account and use any part of the platform is 18 years. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has provided personal data or registered an account, that account will be closed immediately and all associated data deleted or rendered inaccessible as quickly as practicable.

If you are a parent or guardian and believe that a person under your care has registered a PKR Spain account, please contact our support team immediately so we can take appropriate action without delay.

12. Marketing Communications

PKR Spain sends promotional emails, bonus notifications and platform news to players who have opted in to receive them during registration or through their account settings. Marketing messages may relate to new games, PSL and cricket betting promotions, seasonal bonus offers and VIP programme updates.

You can opt out of marketing communications at any time by updating your preferences in the account settings section, or by following the unsubscribe link included in every marketing email. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications or account security alerts — these are sent regardless of marketing preference because they are necessary for account management.

13. Policy Updates

PKR Spain may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or how we process data. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. Where a change materially affects how your data is used, we will notify registered players by email or through an in-platform notification before the change takes effect.

We encourage you to review this page periodically so you are always aware of the current terms. Continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the PKR Spain support team. You can reach us through the live chat feature within your logged-in account, or by email at the address shown in the footer of this page. We aim to respond to all privacy-related enquiries within 30 days of receipt.

When submitting a data rights request, please include your registered account email address and a clear description of your request so we can locate your records and respond as efficiently as possible.